I take the time to understand your business first, where it's at and where you want it to go, then I get stuck in alongside you, building the steady, day-to-day discipline that puts commercial, customers and people front of mind, so you can get on with the business of growing.
My career began in executive support, and over two decades across the Middle East and Asia, grew into leading strategic transformation, operational improvement and cultural change, work that shaped happier people, stronger commercial outcomes and sustainable growth.
In 2024 I returned home to New Zealand as COO for Consumer Bank and Wealth at Westpac, accountable for enabling customer, service delivery and change across the national network serving 1.5 million New Zealanders.
My passion is partnering with leaders and their teams to shape direction, build cultures where people thrive, and develop transformative programmes that put the customer front and centre.
What drives me is setting clear expectations for myself and the people around me, backing that up with care and support to be their absolute best. I anticipate needs and think ahead, finding the best solution through ambiguity and complexity. Most importantly, I get there by building relationships, backing people to grow, and bringing energy that motivates others and keeps momentum going.
My skills translate across sectors, backed by hands-on industry experience in Banking & Financial Services, Technology, Oil & Gas, Media & Digital, Professional Services, Property & Corporate Services, Asset & Portfolio Management, and Recruitment & Staffing.
I help you build the operating rhythm, systems and reporting a growing business needs, so you can step back from the day-to-day and work on the business, not just in it.
As teams and sites multiply, so does the friction. I bring the operating discipline of a large enterprise, sized to your business, to keep it running well as you scale.
For national networks, multi-site teams and large footprints, drawing on experience running a 105-branch, multiple contact centres, 2,500-person network serving 1.5 million customers.
Operating partner for a growing business, embedded part-time and accountable for how things run, bringing the same discipline and structure as a full-time executive, without the full-time cost.
A focused look at how the business runs today, so you know exactly where the friction is, what to tackle first, and walk away with a clear, actionable plan.
Leading a change or transformation programme end-to-end, from design through to embedded adoption, including automation and emerging technology as part of the plan for what's next.
Lifting performance across branch, frontline or multi-site networks at pace, including technology and AI integration to simplify workflows and sharpen decision-making.
Coaching, training and development, organisational design and operating model frameworks that build the capability to deliver on your ambition.
Board secretariat, governance frameworks and reporting that give directors and leadership teams the clarity to make good decisions.
Working across the main centres, Auckland, Wellington and Christchurch, as well as with regional New Zealand businesses.
